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What is your warranty policy for bathroom vanity cabinets?

Our warranty policy covers any manufacturing defects for a period of 5 years from the date of purchase. This includes issues related to materials and workmanship. What is your return policy if there are any issues with the product? If there are any issues with the product within 30 days of receipt, you can return it for a full refund or exchange. The product must be in its original packaging and condition. For returns due to manufacturing defects, we will cover the return shipping costs.

How do we contact your customer support team if we have any questions or need assistance after receiving the cabinets?

You can contact our customer support team via email at , phone at, or through our online chat service on our website. Our support team is available [Monday-Friday, 9 AM-5 PM].

Are there any dedicated account managers for wholesale clients?

Yes, we assign dedicated account managers to our wholesale clients to provide personalized support and assistance. They will be your point of contact for any questions or issues related to your orders.

What is your process for handling repairs or replacements if there are any defects or damages?

If there are any defects or damages, please contact our customer support team with details of the issue and photos if possible. We will assess the situation and provide instructions for repair or replacement. In most cases, we will send a replacement part or cabinet, or arrange for a technician to visit your site.

Are there any additional costs associated with repair or replacement services?

For manufacturing defects within the warranty period, there are no additional costs for repair or replacement. For issues outside the warranty period or due to customer misuse, there may be some costs associated with repair or replacement services.

Do you provide spare parts or accessories for bathroom vanity cabinets, such as hinges, handles, or drawers?

Yes, we provide a range of spare parts and accessories for our bathroom vanity cabinets. This includes hinges, handles, drawers, and other components.

How do we order these spare parts, and what is the turnaround time for delivery?

You can order spare parts and accessories through your dedicated account manager or by contacting our customer support team. The turnaround time for delivery depends on the availability of the parts and your location, but we aim to dispatch orders within 7 business days and provide tracking information after oder information comfirmed.

How do you gather customer feedback to improve your products and services?

We regularly gather customer feedback through surveys, follow-up calls, and direct communication with our clients. We also encourage our clients to provide feedback on our products and services through our website or by contacting our customer support team.

Are there any opportunities for wholesale clients to provide input on future product developments?

Absolutely. We value the input of our wholesale clients and regularly seek their feedback on new product developments and improvements. Our dedicated account managers will keep you informed of any upcoming products or changes and invite your input and suggestions.

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Add:LiuPan Road,Shenghu Village, Fengtang Town,Chaozhou City, Guangdong China

E-mail：daniel@kasi-sanitaryware.com

jocelyn@kasi-sanitaryware.com

Contacts: Daniel

wechat /whatsapp: 0086-18088810833

Contacts: Jocelyn

wechat /whatsapp: 0086-18038494857

Contacts: KASI

wechat /whatsapp: 0086-15546788598

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